Cancellation And Refund Policy

Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet,

a. you can chat with us by clicking on +91 9429692121 or call us on +91 9429692121 or write to our customer support team on sharewithus@styleunion.in

b. Call us on +91 9429692121 Monday to Saturday, 10AM to 7PM.

In such cases, the order will be cancelled, and the money will be refunded to you within 3-5 business days after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 3-5 business days after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 3-5 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

What if I used discount vouchers during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. Contact our Customer Support team via our Customer care +91 9429692121or write to us at sharewithus@styleunion.in for more information.

Returns and Refunds

We thrive on customer satisfaction by ensuring hassle free order and maintenance of hygiene of the products delivered. A standard convenience fee of Rs. 99/- shall be applicable on every item returned, as an initiative towards sustainable shopping. Refund in case of returns will be initiated, when the product has been picked up by our delivery partner. The refund convenience fee will be deducted from the product amount that is being returned at the customer's end and the balance amount shall be refunded to the customer. 

Please note that it takes 5-7 business days, for the amount to reflect in your account. All refunds will only be processed to the payment mode chosen by you at the time of purchase.  

How do I return an item?

Style Union offers its customers an ’Easy Return Policy’, wherein you can raise a return request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

• Step 1: Click on Style Union Returns Dashboard or Contact our Customer Support team via our Customer care ‪+91 9429692121or write to us at sharewithus@styleunion.in within 15 business days of receiving the order.

• Step 2: Provide us with your order ID details and your request to return/refund your order. Kindly email an image of the product and the invoice for our reference

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• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund once the products are received by us in their original packaging with their seals, labels and barcodes intact.

Which are the items that cannot be returned?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse

• Products such as Socks, Undergarments, Handkerchiefs, Accessories etc.

• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

• Barcode/Label has been tampered with

• Product is used or altered

• If request is initiated after 15 business days of order delivery

• Free product under certain circumstances

Please note: For certain marketing campaigns or mega sale periods, special return/refund rules may apply. Information regarding this is visible on the promotion banner or the website or the offer content which you have received which told you about the offer. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:

• Step 1: Click on Style Union Returns Dashboard or Contact our Customer Support team via our Customer care ‪+91 9429692121or write to us at sharewithus@styleunion.in within 15 business days of receiving the order.

• Step 2: Provide us with your order ID details and your request to return/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.